Questions and Concerns Welcome

In order to better serve you, we make it a priority to be there to answer questions and field concerns in the complicated landscape that is healthcare.  To that extent, please do not hesitate to reach out to us anytime.  We strive to answer all inquires within 72 hours.


Want to make a payment using your QuickPay code? Access our payment portal by clicking: Payment Portal

Submit a Billing Question

 

Atracare has Sliding Scale Payment options available for patients who qualify based upon the Federal Poverty Guidelines.  Patients can submit an application along with their financial documents to see what level of assistance they qualify for.  To request and application, please email billing@atracare.com to request the application.

If you have any additional billing concerns please don’t hesitate to reach out to us:

Call us: (302) 212-9096
Email us: billing@atracare.com

We look forward to answering your questions.

Latest News and Clinic Information

We are your partner in health. Stay up to date with latest news and information.

Atracare & The Medical Society of Delaware: Fighting for Prior Authorization Reform

Have you ever been frustrated waiting for an insurance company to approve a procedure, surgery, or even a prescription? You’re not alone — and Atracare is taking an active role in helping change that.

In a recent Public Service Announcement, Atracare’s own Will Albanese highlights an important patient advocacy effort happening right now in Delaware. The Medical Society of Delaware is working to reform the prior authorization process, which often delays care while insurance companies decide whether to approve medically necessary treatments.

These unnecessary delays can stretch from days to weeks, creating unnecessary stress and sometimes preventing timely care altogether. That’s why new legislation, supported by the Medical Society of Delaware, is so important. The proposed bill would require insurance companies to respond to prior authorization requests within hours, not days, helping patients get the care and medications they need without frustrating hold-ups.

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Federal cuts expected to hit Sussex healthcare hard

Some local healthcare leaders say cuts in President Donald Trump’s “Big, Beautiful Bill” could hit especially hard in Sussex County, where a physician shortage and a rapidly growing senior population already make it difficult for many to get care.

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Meet Shamaya Hagan, LMSW — Now Seeing Clients at Atracare Mental Health

Atracare is excited to introduce the newest addition to our growing Mental Health team: Shamaya Hagan, LMSW. A Delaware native from Seaford, Shamaya brings both professional expertise and a deeply personal approach to her work, helping clients navigate some of life’s most difficult seasons.

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