Atracare introduces a new Mental Health Therapist

Have you ever been frustrated waiting for an insurance company to approve a procedure, surgery, or even a prescription? You’re not alone — and Atracare is taking an active role in helping change that.

In a recent Public Service Announcement, Atracare’s own Will Albanese highlights an important patient advocacy effort happening right now in Delaware. The Medical Society of Delaware is working to reform the prior authorization process, which often delays care while insurance companies decide whether to approve medically necessary treatments.

These unnecessary delays can stretch from days to weeks, creating unnecessary stress and sometimes preventing timely care altogether. That’s why new legislation, supported by the Medical Society of Delaware, is so important. The proposed bill would require insurance companies to respond to prior authorization requests within hours, not days, helping patients get the care and medications they need without frustrating hold-ups.

Some local healthcare leaders say cuts in President Donald Trump’s “Big, Beautiful Bill” could hit especially hard in Sussex County, where a physician shortage and a rapidly growing senior population already make it difficult for many to get care.

Atracare is excited to introduce the newest addition to our growing Mental Health team: Shamaya Hagan, LMSW. A Delaware native from Seaford, Shamaya brings both professional expertise and a deeply personal approach to her work, helping clients navigate some of life’s most difficult seasons.